Cancellation & Returns
Cancellation before shipment (Only valid on order's placed & delivered in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on info@sevahome.in or call us on +918976923049 (Monday to Friday 10AM to 5PM)
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In case of cancellation, once the shipment has already been dispatched it is nonrefundable. We would be more than glad to help you find a product to exchange it with.
- For payments done through credit/debit cards or net banking ,the Refund/Exchange will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- For cash on delivery transactions , we will initiate a bank transfer against the Refund/Exchange amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in case of a cancellation.
RETURNS, REPLACEMENTS AND REFUNDS
How do I return an item purchased on Seva?
Seva offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 7 days of its delivery. We also accept partial returns wherein you can raise an Exchange request for one or all products in you order.
- Step 1: Contact our Customer Support team via email (info@sevahome.in) within 7 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/exchange your order. Kindly email an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Defective products that are not covered under Seller/Manufacturer’s warranty
- Product is used or altered
- If request is initiated after 5 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
- Step 1: Contact our Customer Support team via email (info@sevahome.in) within 7 business days of receiving the order.
- Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
- Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Note: If it is a case of replacement, it is subject to the availability of stock. In case, that a replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
If I would like to exchange my product with another one, how could I do that?
In the event that the requested product(s) that you would like to change have not been dispatched at that point, you can contact our client assistance team and we will surely help you find a product more suited for you. Whatsapp (message only):- +91 8976923049 (Monday to Friday, 10AM to 5PM).
What if I just want a refund?
If it is customised order then unfortunately it will not be possible to simply refund the money.
In the event that the order has not been processed, then the order will be cancelled and the money will be refunded to you in 24-48 business hours after the cancellation request is processed by us.
Can the company cancel/ change the order?
Yes, there could come a time when we may need to change/cancel a specific request or order. Seva reserves the right to change these terms and conditions at any time without prior notice.
Can I get a refund for a product if I don’t like it?
Once the product has shipped, we cannot offer a refund. However, if the product is unopened or tampered with, we can offer an exchange.
How might I get discounted for the returned requests and what amount of time will this cycle require?
If there should arise an occurrence of a return/substitution/discount, we measure the discount once the items have been returned and checked at our warehouse.